Thank you for shopping at El Borg Shop. We value your satisfaction and aim to provide a smooth return experience. Please read our return policy carefully.
🔁 Eligibility for Return
You can return a product within 14 days of receiving it, if:
- The product is unused, unopened, and in original packaging.
- It is not a non-returnable item (see below).
- You provide the invoice or proof of purchase.
- The item is defective, wrong, or damaged upon delivery.
🚫 Non-Returnable Items
Returns are not accepted for:
- Personal care products (e.g., cosmetics, grooming items).
- Items marked as final sale.
- Products that have been used, damaged, or are missing parts not due to our error.
- Digital goods or downloadable content.
🔄 Exchange Policy
If your item is defective or incorrect, we will happily replace it free of charge. Exchanges are subject to product availability.
💸 Refunds
- Refunds will be issued after we receive and inspect the returned item.
- Refunds are processed through:
- Original payment method (if applicable), or
- Bank transfer or wallet (if Cash on Delivery was used)
- Refunds may take 7–10 business days after approval.
🚚 Return Process
- Contact us via WhatsApp or email within 14 days.
- Our team will arrange pickup if you’re in Borg El Arab or help guide you to return by courier.
- Carefully package the item for return.
📞 Contact Us
If you have any questions or need help, contact us:
- Phone / WhatsApp: +20 [Your Number]
- Email: services@elborgshop.com
✅ In Compliance With Egyptian Consumer Protection Law:
- You have the right to return any product within 14 days, unless excluded under law.
- In case of a defective or misdescribed product, you may return the item at no cost to you.